FAQ
(FREQUENTLY ASKED QUESTIONS)
Q: How safe is it to use my credit card on your site?
A: jsdirtyindustry.com offers safe shopping guarantee and supports all credit card purchases. Besides, all transactions through our site are well protected by SSL encryption technology hosted through Paypal.
Q: How safe is it to use my debit card online?
A: It is also absolutely safe. Remember, once you decide to pay by using your debit card, the same amount will be put on ‘hold,’ and will not be available to you until your transaction is processed. On completion of the transaction, your ‘hold’ will be cancelled.
Q: How can I return my purchase?
A: In case you are not satisfied with our products, you can return it for a full refund within 15 days of the purchase made. The return will be accepted for all outerwear (T-shirts, Jackets, Tank Tops), However underwear sales are final and not returnable by law.
If you like to exchange any item on your order, then please email us at sales@jsdirtyindustry.com
Q: How long will it take my order to reach me?
A: You should receive your order within 5 - 7 business days for the standard shipping.
It takes some additional time for shipments to APO/FPO addresses.
Q: How can I expedite my shipping?
A: We offer different shipping options on the checkout page.
All shipping is done through USPS, or FedEx.
1 – Business Day Shipping and Handling: See Shipping Rates (FedEx)
2 – Business Day Shipping and Handling: See Shipping Rates (FedEx)
3 – Standard Shipping and Handling: See Shipping Rates (USPS)
However, the expedited shipping is not available for Hawaii, Alaska, U.S. Territories, PO Boxes, or APO/FPO addresses. For shipments to APO/FPO additional time is sought.
Q: What forms of payments are acceptable to you?
A: Presently, we accept Visa, MasterCard, American Express
Q: Can I order the purchases through Cashier’s Checks or Money Orders?
A: No, currently we do not accept Cashier’s Checks or Money Orders.
Q: Do you ship orders to outside the United States?
A: No, not as yet .
Q: Do you ship orders to the addresses at PO Boxes or Military APO/FPO?
A: Of course! We do ship to both of these addresses at the PO Boxes and Military APO/FPO but we need some additional time to deliver at these addresses
Q: What is the problem when I get a message stating that there has been authorization failure, while placing an order?
A: Please recheck the credit card number and the validity on your card. Also, do not forget that currently, we accept only Visa, MasterCard, American Express, and Discover for the credit card payment.
Q: Do you provide a catalog?
A: We have a ‘virtual’ catalog, which is displayed online with entire product range of our brand. However, we do not provide a physical catalog.
Q: Is sales tax applicable on any of your items?
A: No.
Q: Will I get a refund of the price difference if an item I purchased from your website goes on sale?
A: No.
